GT Design & Automation Solutions

 

FAQ

FAQ's

Here you'll find a list of commonly asked questions with answers, if you do not find what you're looking for here - please feel free to contact us

1. Do we make personalized Gifts?
Yes you just let us know what you require and we will do our best to produce that for you.

2. How will my order be wrapped?
Your order is wrapped with lots of care. We use bubble wrap for packaging, shredded recycled paper and newspaper.

3. If I receive my order & it arrives damaged what do you do about this?
Photos will need to be emailed to us of items also the box the items come in. In most cases we gladly replace item/s for you, although depending on location postage cost is required from yourself.

4. Will my item/s arrive in time?
When you purchase your items if they are required ASAP please email us prior to purchasing to check with us that we are not extremely busy with orders and can not get your order to you ASAP but we will definitely try for you. Unless your order is quiet large more notice will be needed. Please try to give as much notice as possible, as all items are hand designed to your individual needs. There are also some thing's that we don't have total control over such as the time taken by the courier.

5. Do we post Australia Wide?
Yes we sure do.

6. Can I pick my order up?
Yes, email or ring us to confirm and organize pick-up day/Time

7. Do we combine postage?
Yes, but please contact us before making full payment, so that we can adjust the costs for you

8. Do we hand engrave or Laser Engrave?
All our items are professionally engraved using the latest technology in Laser Engraving Machine. Engraving is extremely consistent.

9. Will I see my layout/design prior to it being made?
Yes we will not process your order unless we have the okay from you first. Will email artwork to you for proof.

10. Do you discount items if brought in bulk?
Yes definitely more you buy the better price we can give you.

11. Is your glassware dishwasher safe?
Yes all our glassware has been tested.

12. Will engraving fade or wash away?
No engraving is etched into the glass/item so will not fade and will last a lifetime.

13. Can we supply you with our glasses for you to engrave onto?
Yes we just require a size, type of glass in some cases a photo emailed to us to confirm but should be no problem at all.

14. In your acrylic Signs what is the maximum size you can cut each letter?
Our maximum size per letter cut out is 30cm High

15. How do you parcel and post acrylic signs without them breaking?
with our acrylic signs to make sure they are not bent or damaged we lay them on a thick piece of acrylic and cardboard on the top this allows them not to be bent.

16. Do we cut or engrave on stainless?
We do not cut stainless but we can definitely etch on stainless.

17. Are the prices displayed including GST?
Currently all prices are displayed as EX-GST. The GST will be added when you are in the Checkout.